PERRLA Refund Policy

At any given moment, tens of thousands of people are successfully using our software.

If you’re having trouble, we’re here to help! We have a great Customer Support team available 7 days per week… from 10am until 10pm central time.

So, before you give up on our software, contact our Customer Support team so we can help resolve whatever issue you’re having.  We’ll do whatever it takes to help you get up-and-running.  We’ve been in business since 1998 so we’ve got a lot of experience helping our customers achieve success.

Contact Customer Support via email at:

If you still want a refund after working with our Customer Support team, they will cheerfully issue a full refund within the first 30 days of your purchase.

For customers who are on a monthly plan, your refund is limited to the most recent 30 day period.  We make it easy for you to stop automatic renewal or even cancel your subscription.  (Simply go to our website and log into your account to manage your subscription.)

For customers who are on a yearly plan, we’ll refund your most recent purchase – but only within the first 30 days.